How to Get the Price Adjustment on TEMU? [2024]

TEMU is a relatively new e-commerce marketplace launched in 2022 that offers huge discounts on popular items. One great feature they offer is price adjustments – if the price of an item you recently purchased drops, you can request an adjustment to get part of the difference refunded.

Price adjustments make shopping at TEMU risk-free – you’ll always get the best price even if it drops after you buy. But how exactly do you request one? Follow this simple 2024 guide to successfully get a price adjustment on TEMU.

Eligibility Criteria for Price Adjustments on TEMU

Before learning how to request an adjustment, you need to ensure your order is actually eligible. TEMU has strict criteria products must meet to qualify for a refund of the price difference:

Time Limit

You can only get adjustments made within 30 days of the original purchase date. Any longer than that and your order is ineligible.

Price Decreases

The current price must be lower than what you originally paid. Price increases do not qualify for an adjustment.

Items Sold Directly by TEMU

Only products shipped and sold directly by TEMU are eligible, not third party sellers.

Maximum of 5 Adjustments Per Product

They allow up to 5 price adjustments per customer per product to prevent abuse of the policy.

As long as your order meets the above criteria, you can request an adjustment on the TEMU app.

Step-by-Step Guide to Getting Price Adjustments on TEMU App

Requesting a refund of the price difference is easy on the TEMU app. Just follow these steps:

Step 1: Open Your Orders

Open up the TEMU app and click on “Your Orders” which shows your order history.

Step 2: Select an Eligible Order

Browse orders from the last 30 days and look for products currently at lower prices that meet all eligibility rules.

Step 3: Request Adjustment

Select “Request Price Adjustment” which will submit your request.

Step 4: Await Review

You will now see a notice that your request is being reviewed by TEMU. Most are processed within 3 days.

Once reviewed, the adjusted refund amount will automatically be applied to your payment method on file if approved. It’s that simple!

How to Check if Your TEMU Order is Eligible

But how do you efficiently figure out which of your orders have items currently discounted and eligible for price adjustments?

Here are helpful methods to check:

Review Purchase Notifications

If a product you bought dropped in price, TEMU often sends notifications to prompt requesting an adjustment. Carefully review any purchase-related emails/notifications.

Manually Search Orders

Filter your orders to the last 30 days and manually compare original to current prices for each product. Tedious but effective.

Use Third Party Price Tracking Tools

Sites like CamelCamelCamel can automatically track most products ordered on TEMU and alert you to any price drops. Extremely efficient for finding eligible orders.

Ask TEMU Customer Service

Reach out to a TEMU agent via live chat or email and provide your order number. Ask if any items are now eligible for an adjustment.

Using a combination of the above checking methods makes finding eligible purchases easy.

Common Reasons for TEMU Price Adjustments Being Rejected

Even if you request an adjustment on an order that seems eligible, there is still a chance TEMU may reject it after review. Below are the top reasons they may deny your request:

Outside 30 Day Timeframe

Double check your order date is within the past 30 days. Any longer and it will get rejected from the eligibility time limit.

Prices Haven’t Dropped

Triple check that the current selling price listed on the app is lower than what you originally paid before submitting requests for adjustments.

Item is By Third Party Seller

Remember – products shipped and sold by third party sellers don’t qualify, only TEMU directly fulfilled items are eligible.

Previous Adjustment Limits Reached

Ensure you have not already received 5 adjustments on this individual product. The maximum has been reached.

Carefully confirming none of the above applies to your order should ensure your adjustment gets approved.

Getting Refunds Through Customer Service Chat

Even if your request meets all requirements, it can still occasionally get rejected by TEMU after review. Don’t worry, you still have options!

The best way to get your adjustment approved if wrongly rejected is to reach out to TEMU’s customer service team directly through live chat or email.

Here is the process:

Access TEMU Customer Service Chat

• Open the TEMU app and select Profile > Help Center
• Review articles to see if they address your issues first
• If the rejection reason is still unclear, select Contact Us
• Choose Message Us to open live chat with a service agent

Provide Order Details to The Agent

When connected to an agent, clearly provide:

• Order number
• Originally paid price
• Current lower price you are seeing

Having these details helps them quickly understand the situation and process your adjustment.

Politely Ask Your Reason for Rejection

Even if frustrated, calmly ask the agent:

• Why your otherwise eligible adjustment was rejected?
• What criteria or policy was not met?

Having them re-review and articulate exact reasons often leads to it getting re-approved!

Request Superior If Still Rejected

If the frontline agent continues upholding the rejection on a seemingly eligible order, politely ask:

“Could you please have a superior review this adjustment rejection? I still believe I meet all listed eligibility criteria and should qualify.”

Higher level agents can approve exceptions or overturn wrongful rejections upon review. The key is remaining calm and having them reassess.

Using TEMU customer service as a backup plan enables you to ultimately get rightfully deserved price adjustments, even if the initial requests were denied.

Getting Refunds Through Customer Service Email

If you are unable to access live chat or need to communicate more complex order details, sending direct emails is another solid path to overturn wrongful adjustment rejections.

Here is the process:

Locate TEMU Customer Support Email Address

• Open app and visit Help Center
• Scroll down and select Contact Us at very bottom
• Choose Email Us to reveal their customer service email address

Having this email will allow you to send messages directly to their team.

Send Message With Order Details

Draft an email providing key details like:

• Order number
• Order date
• Originally paid price
• Current lower price you are seeing

Clearly and concisely provide this vital information about your purchase, the price drop you want adjusted, and why you believe you still meet all eligibility criteria from their policy.

Follow Up If No Reply in 3 Business Days

Given heavy email volume, expect a reply within 3 business days. If not received, send a polite follow up re-explaining your situation and needs. Sometimes they just need a friendly nudge to re-review and assist.

Email may take longer than live chat, but enables you to lay out all details, policies, reasoning and prevents miscommunication that could happen verbally. With evidence in writing, many wrongly denied adjustments ultimately do get approved.

Appealing Rejected Adjustments Past 30 Days

The biggest obstacle to getting a TEMU price adjustment is exceeding the strict 30 day limit they enforce from the original order date.

If your request gets denied specifically because it has now been over 30 days, you can still email supporting documentation to push for a one-time exception.

Here is how:

Locate Invoice with Original Order Date

Download your original digital purchase receipt and invoice which shows the official order date.
This proves important timeline details.

Gather Proof of Attempts Within 30 Days

If you had originally submitted adjustment requests within 30 days that got wrongly rejected – take screenshots showing the dates requested and denial reason.

Having this documentation proves you did attempt to get adjustments while still eligible.

Email Details Requesting One-Time Exception

Send a detailed email to TEMU customer support including:

• Original order date invoice
• Screenshots with date of original adjustment attempts within 30 days that were denied
• An explanation that you followed all proper protocol and should have been granted refunds

Politely request a “one-time exception” to honor the adjustment due to wrongly denying your initial eligible request. Some persistence here pays off!

Though extreme longshots, politely emailing order timeline proof and incorrectly denied attempts gives grounds for a rare exception if speaking to managers.

Getting the Most Savings Possible with Adjustments

The key goal of requesting TEMU price adjustments is ultimately maximizing your savings!

Here are pro tips to ensure you optimally use them:

Track Prices of Items You’ve Been Eyeing

If you have items sitting in your cart or saved for later you plan to purchase down the road – make sure to actively monitor the prices daily before buying!

Prices fluctuate often on TEMU so items you don’t need immediately may drop again allowing savings with a quick adjustment request.

Set Alerts on Items You Recently Bought

Rather than manually checking, use free price tracking tools like CamelCamelCamel to automatically alert you if something you bought drops again!

Getting notified of drops makes submitting adjustment requests easy.

Don’t Hesitate Requesting an Adjustment

If something you purchased decreased in price, immediately request an adjustment through the app!

Even if only a few dollars, those small savings add up over time the more drops you catch.

Rebuy Items Already Adjusted If Drops Further

If a product of yours has already gotten a price adjustment but then drops significantly again – don’t be afraid to rebuy it!

Provided it remains directly shipped by TEMU, you can simply request another easy adjustment refund.

Combining tracking, alerts, promptly requesting, and repurchasing price drops compounds into huge savings on TEMU over time. Keep those adjustments flowing!

Conclusion

Getting price adjustments when items you bought decrease in price is a guaranteed way to save money on TEMU purchases. Make sure to thoroughly understand their policy eligibility before requesting.

Even if requests get wrongly rejected initially, keep pressing customer service politely through email or chat until your rightful refund gets granted. Track prices, set alerts, submit frequently, and repurchase further drops to optimize your total savings!

Use this complete guide to expertly navigate getting every dollar possible back through TEMU price adjustments in 2024 and beyond. Happy saving!

FAQs

Here are some commonly asked FAQs about getting price adjustments on TEMU: